portal.havenpower.com
The Challenge
Haven Power, part of Drax Group plc, one of the UK’s largest generation groups, required a bespoke portal in order to offer a more rounded online package to its customers.
Discovery
PureNet’s team of business analysts worked alongside Haven Power’s project managers to produce a thorough and detailed specification for the project.
Experience
The aim of the bespoke portal was to even further improve Haven Power's excellent customer service and provide an additional sales channel.
A Power 'Hub'
The portal would offer a single point of content for existing unique selling points supplemented by added services including online account management and online access to industry data.
How PureNet Helped
The Project
PureNet’s solution delivered a secure portal for Haven Power’s B2B customer base which provides convenient 24/7 access to customers and their consultants. The service is an online platform with interactive capabilities where both SME and I&C customers can login and manage their accounts with Haven.
Features of the bespoke portal include:
- Personal information to the customer on the energy markets.
- Information on the businesses’ own bills.
- Alerts to the user base and pre warns customers of projected spikes in energy prices.
- Industry news and commentary, keeping customers up-to-date on the latest developments in the electricity industry.
- Access to information and data posted by third party companies including Cornwall Energy.
PureNet’s team of business analysts worked alongside Haven Power’s project managers to produce a thorough and detailed specification for the project. This was then passed on to a highly skilled project manager and development team at PureNet to interpret and build the site to a timetabled delivery plan. The portal platform was built on time.
The solution seamlessly enhances the customer journey and is an effective point of contact for businesses to deal with any queries making information and services accessible any time of the day.
The leading supplier
The Results
“We are delighted with the customer portal provided by PureNet. The initial customer feedback we have received has been positive and the online functionality means we can now offer both our SME and I&C customers a more rounded package. This allows us to offer an online service comparable with our competitors and help us achieve our business plans and substantially increase the volume of electricity we sell.”
Richard Robey, Sales & Marketing Director, Haven Power
- Feedback from customers has been extremely positive.
- The portal allows businesses to easily understand the services provided.
- Essential information is now accessible to clients and integrates Haven’s customer service offering.
- PureNet’s customer portal solution provides Haven Power with an extension to its high-level customer service.
- Essential information is now accessible to clients and integrates Haven’s customer service offering.
100% Customer Satisfaction
The Statistics
35%
Increase in Enquiries
Haven Power saw a huge 35% increase in enquiries year on year.
21%
Customer Time Saved
Customers using the Portal are saving more time than ever due to increase optimisation and navigation.
133%
Increase in Users
New Haven Power customers are quickly adapting to the industry leading portal.
26%
New Mobile Sessions
The easy to use UX and design means Haven Power's portal is accessible from any device.